Vicom ProServ is an MSP and a division of Vicom Computer Services, Inc., a 38-year-old IT solution and services provider that has helped hundreds of firms support their IT needs in the NY Metro Area throughout the decades.

 

Simply put, what does an MSP do?  As an MSP, Vicom ProServ provides IT support, services, and technology to firms so they can focus on doing what they do best, which is running their businesses and not focusing on IT.  We provide services and solutions to help you wherever you stand in terms of your IT environment's maturity level.   Some firms have limited support and need extensive help, while many have IT support and personnel but need to augment what they are currently doing, while others prefer to outsource it and have someone else do it entirely. 

 

Since firms have unique IT support needs, no single cookie-cutter approach to supporting a business will work broadly for our customers.  Just as all companies are different, IT needs are different and should be approached as such.

 

Our 38+ years of experience help us understand what firms need when it comes to IT and recommend and provide appropriate solutions specific to any firm.  Why should you pay for 30 things included in a support package if you only really need 12 of them?  That's how we feel, so instead, we ensure we provide the right solution for your business and IT needs and not just a prepackaged set of offerings.  

 

IT support is something all firms need, but is not usually a priority, as it really shouldn't be.  Firms need to focus on running their business, not IT.  Firms tend to be reactive when it comes to IT—when something happens, they fix or address it—but that's not the best way to run IT.  Reactive IT allows for mistakes, decreased productivity, and security risks, something none of us can afford today.